I am very unsatisfied because my PayPal profile linked with FNB is currently blocking withdrawals

I am very unsatisfied because my PayPal profile linked with FNB is currently blocking withdrawals. Since accepting PayPal funds in South Africa is restricted to FNB, I linked a PayPal profile with them in 2020 to transfer funds into my ABSA business account (since ABSA is my bank). Initially FICA was done and everything was working. My account is now blocked due to “outstanding FICA”, but there was no way to complete it! The online system did not allow me to upload documents, and repeated calls to the call centre did not help beyond telling me to email my documents to ***. I’ve sent the documents a week ago, but have had no response (not even an autoreply), and my funds are now inaccessible. If PayPal is restricted to this single bank, there should at least be a clear, working process for FICA on these PayPal-only profiles. Since this isn’t a normal bank account, even FNB staff don’t seem to know how to resolve it.