1 reviews | Active since Sept 2014
I AM VERY SURPRISED FNB HAVE ANY CUSTOMERS LEFT!
FNB PRIVATE BANKING ACCOUNTS CHARGE EXHORBITANT FEES FOR ZERO SERVICE. A TOTAL WASTE OF TIME! THIS CONFIRMED BY FOUR FRIENDS WHO HAVE CLOSED THEIR PRIVATE BANKING ACCOUNTS. CANCELLED THE ABOVE AND THEY ISSUED THE WRONG CARD FOR WHICH I WAS CHARGED. WENT TO FNB LA LUCIA MALL TO OPEN A NEW CARD. WAITED AND WAITED. EVENTUALLY TOLD THE ONLY PERSON WHO COULD HELP WAS OUT TO LUNCH! WHILE YOUR LAZY AND INEFFICIENT STAFF WERE OUT TO LUNCH I WENT SHOPPING AND OPENED AN ACCOUNT AT CAPITEC BANK UPSTAIRS. CAPITEC AMAZING SERVICE, EVEN DURING LUNCHTIME. STAFF MEMBERS FRIENDLY, EFFICIENT AND GUESS WHAT? THEY WOR**** EVEN AT LUNCHTIME!!! WENT BACK TO FNB AND YOUR ONLY STAFF MEMBER WHO COULD HELP WAS STILL OUT TO LUNCH!!! YOUR QUEUE WAS NOW STRETCHING OUT THE DOOR! I MADE A POINT OF ADDRESSING ALL YOUR DISGRUNTLED "CLIENTS" WHOM YOU HAVE UTTER DISREGARD FOR AND TOLD THEM ABOUT THE WONDERFUL SERVICE AND LOW, LOW CHARGES AT CAPITEC BANK. YOU HAVE CLOSED YOUR FLORIDA ROAD BRANCH IN MORNINGSIDE, DURBAN FOR RENOVATIONS FOR OVER A MONTH AND NOT EVEN BOTHERED TO LEAVE ATM MACHINES! NO FNB IN MORNINGSIDE DURBAN! NOT ONE SOLITARY ONE! SHOCKING! YOUR NOTIFICATION SYSTEM IS NON EXISTANT, HIT AND MISS AT BEST! ONE NEVER KNOWS THE TRUE STATUS OF ONES ACCOUNT. SHOCKING! WHY BOTHER? DUE TO THE ABOVE YOU ARE GOING TO LOOSE THREE ACCOUNTS AND TWO BONDS, HOPE YOU ARE HAPPY YOU HOPELESS, DISGRACEFUL, *********** EXCUSE FOR A "BANK"
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
