I am unable to access my money !!!!

I have a bank account with FNB in the name of my trust. Every month I have a debit order going off and money going regularly into the account. It happened that I have to withdraw a sum of money and went to the bank yesterday to raise my Electronic Transfer Limit. I was denied this as my account is frozen due to FICA. This apparently occurred in February but not a problem otherwise when monies are deposited in the account or debit orders go off it. I went to the bank with my husband with our documents but we aren't allowed to \unfreeze"the account as we only have a certified copy of my husbands ID. His ID document was ****** a while back. After a trip to the home affairs and the police with affidavits confirming my predicament"