DA
Darren A

1 reviews | Active since May 2015

23 Jan 2016, 17:11

I am treated as a ********

First terrible ordeal: On Friday 4:58 I start getting FNB banking transacting information sms's on my cell.When I eventually get up and got hold of my cell I saw all these transactions. I was confuses about these transactions all exactly the same amount of R246. I was not sure if this was a repeating error or if it was actually a transaction per sms and also for what it was.<br> Second terrible ordeal r we start google for the contact number for lost card. Only after the third attempted the call was answered. When we told the person to cancel the card (because the transactions keep coming through) the person wasted time by telling my wife that it is her and later that it must then be her daughter who made these transactions because she see that we do regular internet transactions. It feel like for ever before I could get my card cancel and only after the person did let me feel like an insane person who try to **** somebody out of their money.<br> Third terrible o

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2016, 09:26
Official
Hello friendlyneighbor,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 854275.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)