I am *****ing from myself. Thanks FNB.

Imagine my surprise when I contacted FNB's ***** Dept. to follow up on a case I submitted on the 25th of December 2018 only to find that NOTHING was done..

Now imagine how it feels to be made a **** and told that your money cannot be refunded because you have made the transaction yourself with your card, using your PIN, in a different town while I was also at home, relaxing with friends and family.

I've heard of split-personality disorders, but telling me I was at two places at the same time and did something without my own knowledge... well, that's new...

I submitted two cases, one for a reasonably large sum and the other for little less than a hundred rand (keep in mind that the amounts don't matter - this is my money someone is spending without my permission or knowledge at the time).

The case submitted for the large amount will be refunded in a few business days but will still be investigated, because there is a possibility according to Kevin at FNB ***** dept. that I stole that money from myself too.

I've been following up frequently and received NO feedback from anybody at FNB. Only when I call them weeks later something is done and I am made out to be a *****?? You must be kidding me.. seriously.

FNB, your banking app is very handy and your online banking dashboard looks great, but your service sucks and your security is way below what you would expect from a bank that pretends to be better than the rest. I am so sick of fighting with you that I will consider moving to your competition as soon as possible.

You won't change, your service won't improve. Let's just agree that you've set expectations for your customers that you do not intent to deliver. I am wrong.. I should adjust my expectations and I'm sorry for trusting you to do all those things your fancy adverts claim you would do.

I do not understand why you care so little.. regardless, post your generic response below..tell me how sorry you are that I've had this bad experience and do NOTHING to rectify it once again..