I am so dissappointed FNB

<p>I have been charged a higher rate on my FNB card to what was quoted on the application and what was quoted telephonically. The complain was phoned in at the beginning of September. No matter the phone calls or emails I just dont get any feedback from anyone at FNB. Although this is not surprising as it is what has happended in the past. It however remains frustrating and dissappointing as this is not the service you so regularly advertise. I cannot move to another back as all our banking is with you. However if this continues, you leave me with no choice. I have banked at FNB since 1988 and there is definately no reward for loyalty!!!!!!!!</p>