1 reviews | Active since Sept 2018
I am so disappointed by the service of First National Bank. I have been telephoning the bank’s head offices for the past (3) three weeks because they decided to freeze all the accounts in my profile. I have been visiting my branch on daily basis without h
I am so disappointed by the service of First National Bank. I have been telephoning the bank’s head offices for the past (3) three weeks because they decided to freeze all the accounts in my profile. I have been visiting my branch on daily basis without help. It took two weeks to get to know why they did this. When the branch attended to it the account still frozen. That’s my worst experience with this bank. They act like your God You have to kneel in front of them asking for better service
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)