I AM SHOCKED

<p>I app**** to open a business account 2 and a half weeks ago. It took then 2 weeks to actually open up the account even after I called so many times to follow up on it there was always something. They advised they dont have my id etc which I sent to them 3 times. Now my card cant link to my account so that is another propblem. I have been trying to get hold of merchant services as I need to become a merchant my clients want to pay by credit card and I cant get hold of them I went in to a branch again on friday morning and spoke to the branch manager and she said she will send them a mail to call me urgent. Till now I have heard nothing from them. I tried to call them and held on for 45 min and eventually put down. I tried again 15 min after I put down only to hear a lovely message to say they are unavailable to assist me now and in the meantime 3 out of 4 of my clients have cancelled their bookings so now I am out of pocket due to not being able to transact on my account and I have sent emails and no one bothers to get back to me..This is a business account and how am I suppose to put my clients minds at ease when I cant give them vouchers or anything when they want to pay..I am so shocked at this, its not like I am asking FNB to give me money I am trying to run a business and they are making it impossible for me to succeed as 3 out of 4 people no longer want their booking.</p>