I am severely disappointed and livid.

I sent this mail 5 days ago, and as i thought, no response and I M NOT SURPRISED..mentioned as well.I opened a new credit card account for a sudden large expense that I was expecting in a month or two.sent though all the necessary docs as you required TWICE, before getting any feedback.Then I was told that all was in order and felt well prepared.I app**** with Passport,as I do not currently have an ID,nothing was said,that my passport would not be applicable.My card was then activated with NO further warning,I even tested it with a small purchase test before received was an email stating that I need to send a proof of address,which I sent through several times).When I went to go make the crucial withdrawal I was informed that it was placed on hold due to the fact i used my passport as proof of identification,nobody ever told me that it would not be valid.(but still activated my card with it)I continued to send my proof of address and passport but nobody ever got to me.The only feedback I get from you is when I call in!This service is the worst i have ever encountered,in my life,the lack of attention and the lack care for clients disgusts me,I wont be surprised if i dont get respons