I am seriously thinking of moving my account

I renewed my disc and did the in-app car insurance quote. I then asked when the R200 in eBucks would become available (via secure chat) and I saw told to contact eBucks, I did so and eBucks told me to contact insurance department, which also proved fruitless. I swear, FNB goes out of their way to hire *********** fool. On top of that, I still haven’t received an explanation as to why there’s a transaction fee on my Business Zero account