I am running out of patience with fnb with their bull**** poor service

After i complained first time about poor service ref ********** NF, I received 2 calls on Wednesday to confirm that i was gonna be refunded by Thursday, and also ewallet people will call and confirm. I never received a call from ewallet and never received my money on Thursday, told i did a follow up and i was told that the records show that i was refunded. I am running out of patience with this up and down. Whats really going on?????? Can this be resolved today and if not i need this escalated to higher powers. This is the last time i will do a follow up

I called again this afternoon ref R ********** 88912 now i am being told nothing was logged ever since the 3rd of May 2018, so the only time my query was logged is on the 15th of May 2018, and i m told i must wait again upto 14 days to it to be processed, like really this is now bull****, same system but i get three different answers, how can this ?????????????

I have run out of patience now taking this nonsense. I need a number i can call and speak to someone who will take responsibility of this, not just a bunch of useless consultants who gives me different stories.