IK
Irene K
1 reviews | Active since Jul 2018
10 Apr 2019, 13:50
I am really tired of complaining !!!
I am still waiting for a call after 24hrs of being promised to be called, come on FNB. What is wrong? I spoke to a lady call Mohadi Mobe and she promised that first thing in the morning of the following day I was going to get a call, but up now nothing, FNB never seem to do things right until you call 100 times, getting really annoyed with them. What is wrong with this credit card department?
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
10 Apr 2019, 15:57Good day Irene,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Apr 2019, 15:57
Official
Good day Irene,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
IK
Irene K's updateReviewer Update
11 Apr 2019, 16:31This is just not fair, I was called today and was still promised to be called and given feedback by the end of the day, but up to now nothing has happened, does FNB really value their client's feelings? I am totally disappointed. I have reached rock bottom with them. This is the last I will write to them, I am just tired. FNB WHY??????
IK
Irene K's update11 Apr 2019, 16:31
Reviewer Update
This is just not fair, I was called today and was still promised to be called and given feedback by the end of the day, but up to now nothing has happened, does FNB really value their client's feelings? I am totally disappointed. I have reached rock bottom with them. This is the last I will write to them, I am just tired. FNB WHY??????