I AM ****ED OFF

On sat 31 Jan , I went to fnb bank city to submit a Funeral Claim and the lady who was assisting me was sitting at the far corner left (just opp tellers door when you enter the door) I signed all the doc and she told me she is going to submit the claim. when I do follow up today with claim department I was told NO FUNERAL CLAIM WAS SUBMITTED . and I am busy with the arrangement for the funeral. I AM VERY UPSET WITH THAT SERVICE THAT I HAVE RECIVED FROM THAT STUPID IDIOT. now I have to take a halfday from my employer to go back to the brach to sort out this