I am much disappointed

I have been calling this bank the whole day requesting a refund on my account since I did not make arrangement with FNB funeral to debit my account today ,I keep on calling and no one wants to assist me ,I kept on holding for more than 60 minutes on the line. I also want to cancel my policy since it is not my first time complaining about this. They must give me my money and cancel the whole process I am tired of this bank. Bright Zulu ***