I am living abroad currently and have updated all my new residence details on the FNB app

I am living abroad currently and have updated all my new residence details on the FNB app. I noticed that my current account has been frozen so I called FNB and eventually got through to someone who said my account is frozen due to non-compliance of tax residency. They put me through to *** but the call got cut. I called the number again twice and it rang and rang. I’ve wasted 8mins of airtime trying to resolve this issue. I don’t even have access to Secure Chat on my app. I have a lot of money sitting in my account that I want to transfer to my FNB credit card but cannot do it and I’m just accruing interest every month. I am so fed up with FNB from abroad. My family don’t have issues like this with their South African banks from abroad.