I am leaving your bank!!

I have had an account with FNB for a long time yet the service I receive is appalling!! I have a lot of money that goes trough my cheque account and use my debit card for most transactions including fuel. I ave NEVER received e bucks since 2011 which is so frustrating! All I get is bank charges with no damn benefits for having a gold cheque account. There is a flag next to my name which refers to a non-payer or someone that is under debt review! What a joke. Government cleared most of our debts and I have good standing with may financial institutions yet FNB tags me as such!!! I wanted to apply for a home loan but I am now sure that the time has come to walk away from this bank and seek a better relationship! I am done fighting and being taken for granted like this. Clear my name and fix this before things get worse!!!! Enough of being stuck....FNB owes me e bucks period! I was promised a call from the bank and nothing has happened yet. The reference for my complaint is 632623 - Akida helped me well yet not one person called back after she escalated the matter. It is clear I am really disrespected here...