RP
Ruwayda P

1 reviews | Active since Sept 2016

05 Sept 2016, 13:48

I am gobsmacked!!!!!!!!!

<p> Last week I went into a branch to re-instate my online banking which I cancelled due to possible ********** activity on my account. A very nice lady at the branch assisted me and the service was nothing but excellent. As, I am sure is required by these sales people, she asked me if I did not want to activate a pre-approved loan which she viewed on my profile. At first I was hesitant, but thought it is always good to have a safety net and requested that she go ahead with the application. Everything was finalised, however, I have still not been able to view the loan on my profile and kept requesting assistance from "My Personal Premier Bankers" to no avail. I finally got some feedback today stating that because my account is rather new, I will only get access to the loan once my next salary is paid in. I can understand the rationale, however I am confused since I did not apply for the loan out of my own but was offered the product. And now I feel as if I am a flight risk. I really cannot fathom this. I would appreciate some feedback on this. </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Sept 2016, 14:33
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ********** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)