I AM FED UP WITH THIS BRANCH

I first app**** for an FNB Gold Cheque card in 2014. When the card was delivered it showed the incorrect names. My names were officially altered 6 years ago in terms of the Birth and Deaths registration Act. <br> <br> I was told to bring a letter of names alteration issued by the Department of Home Affairs, proof of residence, my old ID as well as the new ID which reflects my preferred names. <br> <br> A new card was ordered and arrived 5 days later, the card came with the old names again. When i complained, I was told that my account is on hold and i was instructed to bring proof of residence again. i honoured the request. Didn't get the card, I chose another bank moved on with my life. <br> <br> I reapp**** for the Gold cheque card two weeks ago, i did not receive any correspondence from the bank, today i called the Head Office to enquire about the status of the card and they told me my card is at Randridge Mall, it was delivered on the 30th of September. I did not receive any correspondence from the Randridge branch. i went to the branch again, the new card has my old names, i don't understand why i must go around in circles in an attempt to rectify a small issue.