I am extremely dissatisfied with the service I have received from First National Bank (FNB) regarding my Aspire account. My account repeatedly goes into a negative balance even when there are insufficient funds available. Payments are being processed wit

I am extremely dissatisfied with the service I have received from First National Bank (FNB) regarding my Aspire account.

My account repeatedly goes into a negative balance even when there are insufficient funds available. Payments are being processed without my authorization, which should not be possible on this type of account. As a result, whenever money is deposited into my account, FNB immediately deducts the funds to cover the negative balance. I am effectively losing money without my consent.

I visited a branch to resolve this matter, but the consultant could not provide an explanation and offered no solution. It is unacceptable that a bank cannot explain why an account is allowed to go into a negative balance or stop unauthorized debits from being processed.

I expect a clear explanation of: