I am extremely disappointed with how my ***** case has been handled by First National Bank, and the outcome supported by the Ombudsman. There are clear inconsistencies and unanswered questions that have not been addressed: • The bank’s response refers t

I am extremely disappointed with how my ***** case has been handled by First National Bank, and the outcome supported by the Ombudsman.

There are clear inconsistencies and unanswered questions that have not been addressed: • The bank’s response refers to a “Gold Business Card” linked to my profile, which I have never owned. My account is linked to a Premier Card. • No IP address, device information, or location data has been provided to support the claim that I authorised these transactions. • FNB’s own ***** analyst indicated that the transactions were conducted via an unrecognised device using a mobile browser. • Despite unusual, high-value transactions at irregular hours, no ***** detection or intervention took place. • My requests for detailed OTP verification evidence have not been adequately addressed. • There has been no meaningful consideration of the protection typically associated with credit card transactions.

Given these concerns, I do not believe that a fair or thorough investigation has been conducted.

The manner in which this case has been handled raises serious concerns about the integrity of the bank’s processes and whether all possible avenues — including potential system vulnerabilities — have been properly explored.

I am formally requesting that this matter be escalated and re-investigated urgently.