I am embarrassed to call FNB my bank

I am absolutely besides myself. You promote bankers 24/7 and that me as a client is at your best interest. I am now appalled to even show the card I bank at. I have tried so many times to get this clear message through! It is not a hard thing I am requesting, afterall it is my account, it is me who pays the fees, it is my money, my card, my choice after all... All I ask is that you, FNB, just put all my limits on my cards, to require a pin from R1.00... you have said no, to my credit card as the minimum is R500.00. ( As you have insurance) my debit card you said you can, and now when I have tested it, didnt ask me for a pin even tho the total was R150.00. Now Im just a normal layman, and if my common sense prevails, it is a service you provide. Now ****ING ALLOW ME TO HAVE WHAT I WANT ON MY ****ING CARDS! If not, please could pay my fees, and then, only then, can you decide what the **** those limits can be!!!

I have tried to send a complaint on your webpage, on the app, and even been told you would contact me! Yet absolute silence.