I am disgruntled, dissatisfied and furious with the service I received from the FNB PRIVATE CLIENTS CREDIT CARD DEPARTMENT/LEGAL DEPARTMENT

I am extremely disgruntled, dissatisfied and furious with the service I received from the FNB PRIVATE CLIENTS CREDIT CARD DEPARTMENT/LEGAL DEPARTMENT.

I am currently on the lookout in search of a home for myself and my family but I cannot do so because of the bad credit score reflecting on my name.

FNB has not updated my current credit score and it is paid up to date. I have also made arrangements with them to settle my past outstanding arrears account which is paid up full. They have not corrected this at the credit bureau and this affects my credit score for a bond approval negatively. I am considering closing my FNB bank account and taking my business elsewhere.

I have had two other credit cards to my name with FNB and I have never had any bad judgments on my credit score. I am now on my third credit card with FNB and one late payment caused this huge domino effect to my name even with my very serious reasons given to FNB. I am a valued FNB client and my accounts are always paid but this is the service that valued (PRIVATE BLACK CARD) clients get i would also like to mention the amount of R400.00 rand that has been deducted every month for their "SPECIAL SERVICE'' that I have not received.

They have failed to recognize my arrangements even though all the other credit account companies have taken into consideration my reason for being in arrears. Unlike FNB the other companies have accomodated me effortlessly and I applaud them for giving South Africans a breathing period especially if they are going through a difficult time like I was.

I hope that this review will spike some attention towards my issue as I am not receiving any feedback after lodging my queries. This complaint has been emailed directly to the credit bureau as well.

Upsetting Regards Riaan Cloete