I am disappointed at FNB

The poor service that I’m getting from FNB is at another level and if I’m not assisted in the next week I will close this account and move on.

I app**** for a credit card and before it was approved i was asked to send some declarations which I did at least 3 times before being finally assisted and my credit card was approved and after using the card for two weeks my card was blocked while I was travelling for work and and became stranded. I was asked to send the same declaration and a copy of my passport and I did again and now I have been sent a similar document again and I’m very sure I will receive the same document again at least 3 times before I get to December.

Every time I speak to someone from FNB credit cards I receive different information….I don’t have access to my credit card and last week Friday I was told it has a hold on international limit and I called and the lady told me I will be able to access my credit card in a day or so and still nothing and today I got another declaration and I completed it.

Another consultant told me I’m supposed to send my passport copy for the 5th time and I did .......