I am desperate for help.Reference ***5

<p>Our small property rental business,The Casa Trust have a business account with FNB for more that 10 years now we we have always operated this account very responsibly.20 Months ago we went through a comprehensive FICA audit with a telephonic confirmation.We hae all the emails to prove that.On 20 May I got an message to contact aMr. Peters,a KYC Compliance Officer at the Braamfontein branch.I called him and he emailed me a list of FICA documenst he require.I email him everything on the 21 May but unfortunately did not mark if for receipt aknowledgement.On 25 May I got a 2nd message that the documents are still outstanding. I called the number given ***, to find out what is going on but nobody answered.I then resumbit the documents and received an aknowledgement that the email was received and read.On 31 May I got a 3rd notification that the documents are outstanding with a request to also send them to *** and I again resent the documents and received confirmation that both the business email address and Mr.Peters have received and read the emails.Today on the 1st June I received again a message that the documents have not been received and that a transactional hold will be put on the account.I sent the business email and Mr. Peters all the confirmations that they have received our previous emails as it does not seem to help to send the documents again.This is the end of the month and several debit orders go off our account and levies and other suppliers have to be paid and it is hugely unfair that we are now threatend with a block on the account while we are fully complaiant and have done our best to submit the documents requested again.Can somebody please help us to resolve this.Regards</p> <p> </p> <p>DJ Potgieter.Trustee The Casa Trust</p>