1 reviews | Active since Sept 2016
I am completely and utterly disappointed by FNB
I am very disappointed by the service I've received at FNB, I currently have a minus on my account because someone did not do their job properly. I wasn't too sure why my cheque account would be on a minus because from my knowledge all my debit orders went off successfully. So, I called the Private Suite customer care line and they advised me that this minus was caused by pending transactions.
On the 4th May 2018, an amount was deposited into my account, straight after that my car debit order went off from my account leaving an amount of R1600.00, which I transferred into my savings pocket immediately. A few moments after that transfer I bought a ticket for a flight (JHB TO CPT) via online. Now you will note that my cheque account had no funds due to me making a transfer to my pocket account.
Before I made this payment online, I transferred an exact amount to my cheque from my saving just for this payment. I physically saw the amount living my account and I received an sms from FNB stating how much was left in my account. This information from FNB saying that these are pending amounts is false and I'm very disappointed because it means the bank did not do the work or did not go through my account properly. This raises a red flag especially because this is not the first time, I know for a fact that money left my account the minute I made the payment. This goes for all the above stated transactions. I'm 100% sure I had no funds in my account and every payment I made I had to shift money from my savings pocket to my cheque account. Now please explain how I can be debited twice, when I clearly saw those funds leaving my account and how I can have pending amounts from an account that had no funds and it needed me to shift funds which I did.
I have emailed my private banker and FNB and none of them have gotten back to me. I am completely and utterly disappointed by FNB. How can an institution this big make such a silly mistake with someones money.
Had I not realized this because my account constantly has funds, what would have happened?
Good day Hlengiwe Xolile Mbambo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Hlengiwe Xolile Mbambo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)