BT
Bertina T

1 reviews | Active since Aug 2010

27 Jun 2017, 13:11

I am beyond shocked!!!!

<p>I reliased yesterday that I did not have enough money for my debit order to run and I asked my boyfriend to transfer money into my account so my debit orders will all be paid. I recieved a confirmation sms and app message from FNB at 23.41 that money was succefully paid into my account on the 260/06/2017. To my surprise this morning one debit order declined. I called in to the call centre and spoke to a very rude consultant who demanded i read the sms to her, i read it and she hung up on me. I am beyond angry - why was i sent a confirmation sms if you only cleared money into my account today? I want that DDA reverse charge of R100 to be revresed and that DDA to be authorized. I have proof of the sms and will send this to the ombuds. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2017, 13:42
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)