1 reviews | Active since Aug 2010
I am beyond shocked!!!!
<p>I reliased yesterday that I did not have enough money for my debit order to run and I asked my boyfriend to transfer money into my account so my debit orders will all be paid. I recieved a confirmation sms and app message from FNB at 23.41 that money was succefully paid into my account on the 260/06/2017. To my surprise this morning one debit order declined. I called in to the call centre and spoke to a very rude consultant who demanded i read the sms to her, i read it and she hung up on me. I am beyond angry - why was i sent a confirmation sms if you only cleared money into my account today? I want that DDA reverse charge of R100 to be revresed and that DDA to be authorized. I have proof of the sms and will send this to the ombuds. </p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
