I am appalled with this kind of service.

i wrote to FNB Law on call on 29 September 2020, for assistance. Received an auto reply ***, with a promise that one of their service consultants will call me . It has been almost a month, have not heard from FNB Law on Call. Today, i tried to call, spoke to Mzwandile at Fnb Law on call. More than receiving assistance, i encountered reluctance to the extreme. I am disappointed with service or lack of service from FNB Law on call. I think, this division needs to improve customer service.We are not asking for favours. Is a service we pay for as policy holders. The decency of writing back and inform us that they cannot help with matter i wrote to them about, non -existent ,they just kept quiet. I bank with Fnb, but this kind of service is appalling, have not met it in other divisions.