I am appalled and disgusted-fuming

hi<br> my name is madoda nobula-***.<br> i was very happy with FNB in the past but now lately i am not very happy and the alst sraw was on 22/08/2015.<br> i called your call centere becouse i had a funeral to go to and now one gave a ****,asked for a supervisor and i was placed on hold for nine minutes not forgeting the fact that i was on my mobile and the 087 numbers are very expensive.she eventually came to the phone and she told me to hold and two minutes later dropped the line.two hours later i called back again and the agent had no idea why i was calling in and i had to veryfy my self again and explained over and over again and also asked for a supervisor,she came on the phone afterv three minutes,also did not give a flying rats **** did what she said she would do and sent me cornfirmation of in will contacted back in 24-48 and guess what i am still waiting-i will be moving over to capitec next month and will be closing my account with **** national *****(FNB).i am sure you will be loosing a whole lot of customers as i will put this on twitter,instegram and facebook.the whole world needs to know your incompetance -useless(Ombudsman )i will be reporting this with my phone bill