I already know HOW you can help me, I just need to know WHO can help me?

<p> </p> <p>Logged a query with Share Investing about three weeks ago- back and forth not getting anywhere and when I start questioning the feedback given, the consultant simply passes the buck referring me to call another number. </p> <p>I'm stuck here with no one resolving my issue because the feedbck I received " We confirm that you received FSR BEE Shares which differs from dividends. Kindly contact equity express on 011 ********** who gave through that information for assistance." which is sent "matter of factly" to me weeks later - if this is true then I should have been referred there initally and not after wasting all this time. </p> <p>Call that number, the consultant simply referes me back to the same department I have been struggling with for the past few weeks. Although he will try and find some answers, he maintains that this is not an issue for thier department and i need to go back to the people that say they cannot help me. </p> <p> </p> <p>I normally received brilliant service from my bank, but this is concerning. </p> <p> </p>