MK
Matthew K
1 reviews | Active since Jul 2011
04 Nov 2019, 10:38
HUUUGE security breach regarding tap and pay limits requiring a pin
So, I have found a flaw in the tap to pay system from FNB where your limits needing a pin are ignored. I've logged a call at FNB only to tell me that rather than fixing it they will disable that functionality. That is shocking to say the least. Now after I had a huge disagreement with the lady at FNB they logged to call and escalated it. Only to find out that I'm also being ignored. I hope the right people at FNB sees this so that they will fix the bug.
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FNB (First National Bank)'s replyOfficial
04 Nov 2019, 12:02Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Nov 2019, 12:02
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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