1 reviews | Active since Feb 2020
Hurt and Disappointed
I am really disappointed with the service that I received from FNB.
I took a funeral policy with FNB last year after a consultant called and sold it to me. My mother in law passed away last week, I went into the Westgate branch after failing to get helped via self service where it gives you an option that someone will call you back. I ended up going to Westgate branch to find out what documents will be needed and the consultant explained what I needed to bring.
I then went to Horizon branch as there was loadshedding, where I was put on the phone with a consultant to get the policy number for the documents to be sent. The consultant that assisted me was so cold, she just said my policy is still under a 6 months waiting period and that they cannot help, she said my policy is left with only 1 week for it to mature, meaning I took the policy in August 2019, so I am confused if the first debit order went off on the 23rd August then it means they debited for the 6th month in January 2020. I then asked will I be refunded since they will not pay out she just said no they won't, that's how it is and that there was nothing they could do.
I am really disappointed with this service as I was really relying on this to prepare for the funeral this Saturday and the fact that my policy is only left with a week to mature and with then not even giving an option for me to at least pay the difference or meet me half way. I am deeply hurt and disappointed at FNB. Instead the lady just told me all she can do is remove the deceased to avoid me being debited.
I am still waiting for feedback.
I am still waiting for feedback.
this Monday. Today is Thursday and I still have not received any feedback after trying to call back several times on Monday looking for a consultant by the name of Vusi which they could not transfer me to....
I am really disappointed with the service that I received from FNB.
I took a funeral policy with FNB last year after a consultant called and sold it to me. My mother in law passed away last week, I went into the Westgate branch after failing to get helped via self service where it gives you an option that someone will call you back. I ended up going to Westgate branch to find out what documents will be needed and the consultant explained what I needed to bring.
I then went to Horizon branch as there was loadshedding, where I was put on the phone with a consultant to get the policy number for the documents to be sent. The consultant that assisted me was so cold, she just said my policy is still under a 6 months waiting period and that they cannot help, she said my policy is left with only 1 week for it to mature, meaning I took the policy in August 2019, so I am confused if the first debit order went off on the 23rd August then it means they debited for the 6th month in January 2020. I then asked will I be refunded since they will not pay out she just said no they won't, that's how it is and that there was nothing they could do.
I am really disappointed with this service as I was really relying on this to prepare for the funeral this Saturday and the fact that my policy is only left with a week to mature and with then not even giving an option for me to at least pay the difference or meet me half way. I am deeply hurt and disappointed at FNB. Instead the lady just told me all she can do is remove the deceased to avoid me being debited.
this Monday. Today is Thursday and I still have not received any feedback after trying to call back several times on Monday looking for a consultant by the name of Vusi which they could not transfer me to....
I am really disappointed with the service that I received from FNB.
I took a funeral policy with FNB last year after a consultant called and sold it to me. My mother in law passed away last week, I went into the Westgate branch after failing to get helped via self service where it gives you an option that someone will call you back. I ended up going to Westgate branch to find out what documents will be needed and the consultant explained what I needed to bring.
I then went to Horizon branch as there was loadshedding, where I was put on the phone with a consultant to get the policy number for the documents to be sent. The consultant that assisted me was so cold, she just said my policy is still under a 6 months waiting period and that they cannot help, she said my policy is left with only 1 week for it to mature, meaning I took the policy in August 2019, so I am confused if the first debit order went off on the 23rd August then it means they debited for the 6th month in January 2020. I then asked will I be refunded since they will not pay out she just said no they won't, that's how it is and that there was nothing they could do.
I am really disappointed with this service as I was really relying on this to prepare for the funeral this Saturday and the fact that my policy is only left with a week to mature and with then not even giving an option for me to at least pay the difference or meet me half way. I am deeply hurt and disappointed at FNB. Instead the lady just told me all she can do is remove the deceased to avoid me being debited.