hurry up and wait

<p>two weeks ago my youngest daughter needed a bank account for her first proper job, and being FNB clients we jump onto the online site, open an account, get the account number to give to the HR manager, get the online log in details,............... and then NOTHING! That is where FNB stopped, no call to activate her account, no notification of how to receive her card, just NOTHING! This morning after spending 35 minutes being passed on from one call centre agent to the next, " wrong department" " don't know" "can't call her to verify this account" She still has no active bank account, no card, no help and where here first salary in four years is going to end up,... who knows. .... FNB'S client services SUCK!!</p>