HURROBLE SERVISE,DED COMMUNICATIONS

ACCOUNT NO I was given 3 months to register the bond and the Bond attorney for substitution got delayed due to the Lyle private banker being slow,including bad communication and making decisions without consulting with me first,as we speak I keep on asking about the interest rate I even asked for a quotation which never happened ,on 24th Feb 2026 I was called by the transfer attorney for me to come and sign and I previously asked them to send through the contract and quotation so I can go through it and they failed & the Bond attorney for substitution attorney is telling me that the private banker was the one who was suppose to send the contract to me ,this has caused a lot of inconvenience for me as I had to drive about 50km to sign when I get there ,the interest rate was bad currently my interest rate is 9.65% and it was due for review because the 2 years period has passed and now they are offering 9.97% interest rate without running the new interest rate with me first and the previous time when we spoke he said am going to get a better rate and secondly last year they came to my house for valuation and I have been requesting the evaluation report and he hasn’t send it.I have been requesting for them to change this private banker due to the poor service I have been getting from him however my request hasn’t been acknowledged or even get any response from the bank till date.I am disappointed with the service I am getting as I have been a loyal customer for the past 10years and paying my bond on time without any issues .I need this resolved before 12pm tomorrow as it’s long over due .what’s the point of having a private banker and paying for one if I can simply walk to the Meyerton branch and get better service and I feel like Fnb they don’t value me.PLEASE REPLACE MY PRIVATE BANKER SAP