1 reviews | Active since May 2017
Hung up on
Good Day
I am busy applying for a new contract via FNB - the amount that is presented to me as my income is about R3000 less than it should be- which is strange considering my salary is deposited into my FNB Checque account.
I have tried to update it but it keeps giving me errors. I did ask for a call back on Monday ( Ref: ********** ********** ) and have yet to be contacted.
I thought I would call and have it fixed up and apply for my cell phone contract via the call center.
Needless to say the call center Agent decided it would be much easier to hang up on a client than actually resolve my issue.
Its a pity I did not get her name properly. but I am sure you can pick it up - Considering I called about 10 minutes ago and have to input my ID number for assistance.
Please can I have a call back today so I can actually have this sorted - and hopefully by someone who does not feel hanging up is better than providing customer service.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)