TB
Tebogo B

1 reviews | Active since Nov 2017

15 Dec 2017, 18:04

Humiliation in front of fellow customers

Went to the chris hani crossing fnb branch and was hugely humiliated in front of fellow customers because I had no idea that deposits for R210.86 were also made at the atm. I asked at the help desk were to go if I want to deposit R210.86, the lady showed me the way inside the bank. After waiting 45 minutes in the que,teller Mr Thabethe tells me i must go outside, tried to explain i was depositing an amount with cents he totally chopped me telling me how i am disrespecting him because its December and its the 16 days of activism period and that i was giving him attitude just because I was wearing blue and white formals he assumed I was a nurse. I left the bank running with customers laughing like crazy of the humiliation....wow...thanks Mr Thabethe...i am also a public servant but you will never ever hear me judging or discriminating people just because I don't agree with their views.. May God almighty humble you this Christmas.. I hope all your wishes and dreams turn to real life nightmares...To Fnb bank you should screen your staff better..BATHO PELE PRINCIPLES...I am just glad I am banking with Capitec bank, very efficient and the staff are human and professional. Ended up paying extra money...Thanks for taking food right out of my baby's mouth. His mother works very hard until elbows and knees are bruised only to be abused because i am not a man.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Dec 2017, 12:08
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Point of Presence who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)