Humiliation due to non-delivery of after sales

FNB sales contacted me last week and offered me private banking. I accepted and was promised contact by a private banker, as well as delivery of the new credit card, etc. This has not happened. I contacted the sales person yesterday and he cc'd me on an email he sent to private clients services, asking them to contact me. This did not happen. I just went shopping - and had my existing credit card declined! This humiliation and insult - after FNB contacted me regarding private banking, and not the other way around!