Humiliating service

FNB First National Bank I need to express my greatest disappointment. I have banked with FNB for years and it has been nothing but a wonderful experience. Yesterday I visited one of the FNB Wonderpark and got nothing but attitude from one of the workers. I woke up to money being missing from my account Friday 25 September and Saturday 26 October. I needed clarity and assistance to retract the money, but was told that they are a branch and don't deal with reversals. I humbly asked if there could be someone I can talk to as I was not understanding what that woman at the door was explaining to me. I needed clarity and some help as I needed to use the money to go home to see my son (who is not well) instead of help I got humiliated, I felt like my value as a customer was demoralized. I am even thinking of changing my bank and closing all the policies I have with FNB. If I could not be helped they could have at least been more polite and shown some empathy as she could see I was very stressed. My plea is for you to teach your staff about professionalism and better communication skills. ( I am not saying its everyone that works for the company, as I have been to other branches before and left very happy with the service I got). Thank you