LM
Leonie M

1 reviews | Active since Nov 2017

14 Nov 2017, 15:21

humiliating axperience

FNB forgot to activate my credit card for over seas traveling, blocking my card and causing a humiliating experience for me. I had to borrow money from fellow travelers! No answer to why it happened. I asked for compensation, got a drop in the bucket. NOT HAPPY AT ALL!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2017, 15:58
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)