KB
Kerry B
1 reviews | Active since Jan 2017
16 Sept 2019, 09:09
Huge disappointment and waste of time
Today I have received the worst service from FNB that I have ever had. I am trying to sort something out over the phone and have been directed back and forth 5 times. Not a single person is willing to help me. I have been a loyal customer to FNB for over 10 years. If things don't drastically improve I am going to go to another bank. I will also never recommend FNB to anyone. It’s just not worth the trouble.
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FNB (First National Bank)'s replyOfficial
16 Sept 2019, 10:06Good day Kerry Botha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply16 Sept 2019, 10:06
Official
Good day Kerry Botha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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