How we won't help you

This is my 3rd attempt at getting fnb to provide proper service. I moved places and rain carried on debating my account. I spoke to a friendly lady that said I should fill in a document and email for the money to be returned. She mentioned no proof will be necessary & assisted me with a new bank card I was charged for and yet it was done online. 499 September and 499 for October month after I assisted with the bank to block rain from taking money and even paid for a card I didn't need. I have begged, pleaded, cried on the phone, followed up so many times and then I get attitude from department. You can't them to complian or ask questions. They call a d drop calls after two rings a s accuses me of not answering.

I am now paying g rain and vodacom for wifi 😒 because they refuse to block it from their side. Every other bank has assisted my neighbors in the area with canceling and blocking rain but my banks refuses to help