How we can not help you!!!

We went into the branch to inquire about a credit card and spoke to the manager....we gave him the necessary documents and he made photo copies of them....he said that before the end of business that day [30/04/2015]....he would personally PHONE us and then at that time would also inform us as to whom we would most likely have to speak to on the Saturday, to sign any forms that needed signing....WELL, as you now realise, hence this post.....The MANAGER did not deem it to be of importance to keep to HIS WORD, and he NEVER did make that call as he said he would...We arrived at the bank this morning 02/05/2015, only to find out that he is not at work and NOBODY at the branch could help us...then we were told that they do not even have a NUMBER at which they could contact him at....IF you want to believe that outright LIE...SO FNB, YOU NEED TO CHANGE YOUR SLOGAN FOR IT IS NOT THE TRUTH...it should rather be....HOW MAY WE NOT HELP YOU...or perhaps you should change your management staff or rather change their training to INCORPORATE the learning of how to keep to your word...do not make a statement of INTENT and not then follow through with that INTENT...