How to Lose Credibility in 10 Days: A Masterclass by FNB/PayPal

They do not deserve even one star. FNB AT IT AGAIN. They had a technical glitch in their FNB/PayPal system. They were untrue and sent me on a wild goose chase claiming on 3 occasions that PayPal USA had placed limitations on my account. It cost me an arm and a leg to call both, the FNB/PayPal customer service desk umpteen times, just to hear careless untruths, that PayPal USA had placed limitations on my account, which PayPal USA vehemently denied on the various occasions I called them. I only got attention after having complained to hellopeter.com, and was sent an email that they had escalated my complaint thrice, and that they would resolve my issue within 5 business days. For a banking institute who has sole monopoly of PayPal in South Africa fir more than a decade, they had neither the troubleshooting system, nor the technical experience regarding rectifying a simple basic glitch. It took them mire than the 5 business days to get to me to report what they thought the glitch was, and another 2 days to rectify it. I was livid, as this was choking my online business. The cherry on the top of their totally hopeless service, is despite *****ing up on my PayPal account, they charged e PayPal fees to top-up my PayPal account on the 13 April. 2026 with PayPal fees of: R1.22 + R135.95 + R151.91 + R50.54 = R339.62. And when they eventually retified the error on the 22 April, 2026, tbey AGAIN CHARGED ME: R84.74 + R137.76 + R169.68 = R392.18 a total of R731.80. They have no scruples. A guy called Matete Siliane assured me that all the PayPal fees that I was charged on the 13th April 2026 will be waived. I have written close to 6 emails to him to get feedback. Alas! Do you think that he rep**** to even one of my email messages? In typical FNB style, NO!!!!! Now, is FNB/PayPal going to reimburse ALL my PayPal fees as a gesture to earn SOME CREDIBILITY by waiving all the PayPal fees, or are they going to find some excuse or another not to reimburse me. The ball is in your court FNB/PayPal, and I am not going to take this lying down.