FW
Frank W
1 reviews | Active since Jan 2019
26 Jan 2019, 15:02
How to humiliate your clients
I went to the Brakpan branch on the 25th of January to have some instructions changed on my bond. I requested to see the bank manager as the reasons for the changes was very personal. The sales manager insisted that a consultant would help. Of course they couldn't and I ended up having to explain some really embarrassing information 4 times. Dumb always tells me they will help, and I really don't understand why they allow insensitive people to manage.
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FNB (First National Bank)'s replyOfficial
28 Jan 2019, 08:40Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Point of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Jan 2019, 08:40
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Point of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)