How to get taken from behind by FNB

<p>Switch to FNB they say.... It is so easy they say! LIES !!!</p> <p> </p> <p><br />1. Monday: I go to the bank to switch to FNB Connect, but need to keep my number for business reasons, but the lady whom I had waited to see for 45min sends me away to the ATM to help myself. </p> <p>Why could she not help me? So I decide to do it from home online when I was ready.</p> <p> </p> <p><br />2. Wednesday: I am ready to switch over and make the mission online to do so, but it's not working! WHY!!!?</p> <p>The SIM card has expired. This is something the lady at the bank could of told me on Monday before handing me back my card!!!</p> <p>So off to the bank I go to sort this out. My 2nd trip to the bank for 1 thing.</p> <p>Spoke to the bank manager to try to understand why I am there again and why it could take up to 24hours to port my number. But he decided to rais his voice at me and speak down at me, this all on my second trip to the bank while I could be working and earning an income, but no!</p> <p>So we do the sim swap and he tells me to phone him if the phone doesn't start working within 24hours, then he will sort it out.</p> <p>How am I supposed to phone him when my phone doesn't work??? I don't have an office job and am trying to start up my own business, I have no other way to contact him.</p> <p> </p> <p><br />3. Thursday: Been 24 hours and still no network on my phone... Take more time off of work to go to the bank again to try sort this out. The bank manager is not there and the sales manager helps me. I was there for over 2 hours till 6:15pm, long after the bank closes! We tried everything and nothing worked...other SIM cards work in my phone (Samsung S6) but not the FNB SIM, and we were to late to call the technical support team. I go home after all the failed attempts with the sales managers promise to contact technical support the next morning to figure this out. </p> <p> </p> <p><br />4. Friday: Don't go to work so that I have a way to contact the bank, wait for the manager to have phoned tech support to get some answers. Phone the bank and still no answers for any of these problems.</p> <p>I then eventually go to work just to take off early again to go to the bank for the 4th time in the week for 1 thing.</p> <p>At the bank, still trying to get it to work we decided to do another SIM swap to see if a different FNB SIM will work in my phone. And now we have to wait only 2-4 hours, but it is closing time and we have to go home.</p> <p> </p> <p><br />Now on day 3 without a phone and people looking for me, I find a phone that I can use with the FNB SIM for the weekend. Not a very reliable one.</p> <p> </p> <p><br />5. Next Monday: I take my phone, that was working perfectly before the FNB Connect SIM card, to the phone repair company that I was sent to by the FNB thec center. I was there from 1:45pm to just after 5pm, they cannot find a problem with my phone and write a report to state that the phone and SIM are not compatible and charger me R171. So off to the bank I go to deliver the report and TRY claim back my money. HAHA, joke is on me.</p> <p>The Bank Manager insists on me leaving my phone there for him to take to all the places and resolve this problem himself then to phone me the next day, Tuesday, and to bring my phone back to me. I would be so lucky?</p> <p> </p> <p><br />6. Tuesday: Patiently waiting the whole day to hear from the manager, but nothing. Just befor 5pm I had to phone the bank to try find out what is going on with my phone? But the bank's system was down the whole day. Yes I noticed, I had no service on the FNB Connect because of it.</p> <p>Fine and fair enough, they can sort it out the next day.</p> <p> </p> <p><br />7. Wednesday: I get a call from the sales manager to tell me that she had been to Samsung in Sandton and they have informed her that there is a hardware problem and that is why it is not reading the FNB SIM. BUT then why is it reading any and every other sim I put in my phone??????</p> <p>So I infor them to fix the problem and get my phone back to me, I also need it to use google maps over the weekend as I am driving down to DurbanFriday morning early, alone, and need to get around. A woman all by myself!</p> <p> </p> <p><br />By this point I would like to go back to MTN or any other network just to have my phone that works, but I can not do so because I can only change networks every 3 months!!!!!</p> <p> </p> <p><br />8. Thursday: The bank manager phones me, just to tell me, that he needs to know where I am so that he can drop my phone off. The problem has not been resolved and he is showing no interest in helping me. He could of just as well said that he is dropping off this huge problem that they have created for me and wants nothing else to do with it or me! </p> <p> </p> <p><br />Well done FNB!! You have done so well in this situation.</p> <p> </p> <p><br />But it is not over yet!!! </p> <p> </p> <p><br />On my drive down to Durban from Joburg FNB Connect was convinced that I had left the country and that I must now switch to international roaming or else I will not have any connectivity to the network! So basically if my car had broken down or there was some kind of emergency there would of been no way for me to contact anyone...... WELCOME TO THE STONE AGE!! From FNB with love.</p> <p> </p> <p><br />So now what FNB??? I don't have my phone, you have it. I don't have a functioning network for that phone that I don't have. So what now???</p> <p>And I still have to drive back to Joburg with a non functioning network!!</p> <p> </p> <p><br />FNB Connect - Its all Lies!!!!</p>