How to "App" yourself into poor service.

An attempted **** forced me to cancel all our credit cards. My wife eventually received her credit card. The name on the card was a complete nonsense that in no way resembled the correct name. You are forced to use the FNB App and have to explain your problem over and over again. Don't think that there will be some follow-up from the bank to check if your matter has been resolved!! FNB your "Advanced System" completely alienates the bank from its clients. Perhaps we are dealing with the wrong bank???