How the mighty have fallen

It is incredible to me how I used to refer to FNB as "My" bank. I lost faith in January and referred to FNB as "the" bank... Now they are "the &*(^" bank. I have been trying to pay an internal account for 3 months now and they assure me that due to an Internal FNB Process I cannot. A bank that is threatening legal action for non-payment cannot provide a mechanism for me to do so. A Bank...they have one job...create accounts to manage money....they cannot do it! Pathetic!