How safe is it to bank with FNB

Complaint: Unauthorized Transactions and Poor Customer Service On May 16th, my FNB credit card was hacked, resulting in an unauthorized transaction of R4300 with reference Revolut*_9592_Paris. I immediately cancelled my card and contacted FNB's customer service. However, it took me 30 minutes to reach the correct department, and they informed me that it would take 7 to 30 days to receive feedback on the matter.

Given that it's my money being held by FNB, I expected a more efficient and secure process. To my surprise, the pending transaction was reversed on May 17th, and the funds were credited back to my account. However, on May 19th, I discovered that the amount was deducted again, despite my card being cancelled.

I've contacted FNB again, and once more, I've been told to wait 7 to 30 days for a resolution. I'm concerned that I may never recover my money, and FNB's lack of urgency and action is unacceptable.

This experience has raised serious questions about the safety and security of banking with FNB. I'm extremely dissatisfied with the handling of this matter and hope that FNB will take immediate action to investigate and resolve this issue.