HOW RIDICULOUS

Item: FNB (First National Bank)
Rating: 1
Author: Thembakazi X

I have never been so disappointed in my entire life. Today I went to an FNB branch in Khayelitsha Mall, Cape Town, I got there 15 minutes before the branch closes to open a new account I was told by Thandile that it is too late I can't be assisted, His colleague joined and ask what is she looking for (referring to me) asking Thandile and he told him I want to open an account they both look at the watch and laughed and told me straight out that sorry cc we won't assist you it's late.

He told me why don't you come Monday, I told them am working Monday - Friday from 08:00 - 17:00 and next Saturday am going to Herm**** with work and they said rather go and open a capitec account, How ridiculous?... they wasted time telling me all the ******* instead of helping and assisting me

Am so disappointed and angry right now

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

23 Sept 2019, 08:53

Good day Thembakazi Wendy Xayiya,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply23 Sept 2019, 08:53

Official