How not to treat your customers.

I find it shocking that FNB has such bad service when it comes to their FNB connect packages, None of their call centre agents can assist when you have a problem. I received a 5gb once off last month and started getting issues on the network here I couldn't make calls if my data was on and only had connection for 2mb at a time. FNB repeatedly told me that the problem was with my handset. Once the 5gb bundle expired with 3.6gb left as I could not use what I had, the problems also expired. Now that I'm trying to get invoices for data purchased, I get the same bad service. "How can we help you" is clearly an empty slogan.