GE
Gert E
1 reviews | Active since Nov 2015
04 Dec 2015, 10:58
How not to treat a customer
On 2 December 2015 I received an sms from FNB which read as follows: \Current arrears on your Home Loan is R***X-XX. Urgently rectify...".I have never skipped a payment in my life. m I signed for a Debit Order and it is not my problem if FNB fails to take what is payable to them. I don't want to receive a sms informing me that I am in arrears when I am not. called FNB and the call center was too busy to help my and I was asked to leave my name and number to enable FNB to call my back"
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
04 Dec 2015, 11:05Hello GertHEhlers,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 732275.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 732275.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply04 Dec 2015, 11:05
Official
Hello GertHEhlers,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 732275.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 732275.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)